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TERMS OF SERVICE

Terms of Service

Conditions governing the use of NEXUS AI PLATFORM services.

Effective: April 16, 2026

These Terms of Service ("Terms") govern the use of all services ("Services") provided by NEXUS AI PLATFORM ("we," "us," or "our"). By using our Services, you ("Client") agree to be bound by these Terms.

1. Scope

These Terms apply to all services we provide, including AI & DX consulting, platform business development, system architecture & engineering, website development, and all related services. Where a separate service agreement exists, that agreement takes precedence over these Terms.

2. Services

We provide the following services based on mutual agreement:

  • AI & DX Consulting (workflow analysis, AI adoption planning, operational support)
  • Business automation system design, development, and operation
  • Website and landing page development
  • Platform business design, development, and management support
  • Other services mutually agreed upon

Specific scope, deliverables, and timelines are agreed upon at the time of contract.

3. Contract Formation

A contract is formed when we accept the Client's application submitted through our designated process. We may decline an application if:

  • The application contains false information
  • We determine that fulfilling the engagement would impair our operations
  • The applicant has previously violated these Terms

4. Fees and Payment

  1. Service fees are as stated on the Pricing page or in a separate written quote.
  2. All prices displayed are tax-inclusive (for JPY) or as quoted (for USD).
  3. Payment is accepted via credit card (processed by Stripe) or bank transfer (corporate clients only).
  4. Monthly subscriptions are charged at contract start and automatically on the same date each month thereafter.
  5. We may suspend service delivery if payment is overdue.

5. Cancellation and Refunds

  1. Monthly subscriptions may be cancelled by notifying us at least 7 days before the next billing date.
  2. No pro-rated refunds are provided for the cancellation month.
  3. Cancellations or refunds after service delivery has begun are not accepted for Client-initiated reasons.
  4. If we fail to deliver services due to our fault, we will arrange a full or partial refund after discussion.

6. Client Responsibilities

  • Provide accurate and up-to-date information to us
  • Properly manage account credentials and deliverables provided by us
  • Not infringe on third-party rights in connection with the Services
  • Not resell or redistribute deliverables without our prior written consent

7. Prohibited Activities

  • Activities violating applicable laws or public order
  • Unauthorized access or attempts to access our systems
  • Infringement of intellectual property, privacy, or reputation of us or third parties
  • Interference with our service operations
  • Association with antisocial forces

8. Intellectual Property

  1. Copyright in deliverables created under the Services transfers to the Client upon full payment.
  2. Our proprietary templates, frameworks, and tools remain our intellectual property.
  3. We may reference the general nature of the engagement as a portfolio item with the Client's prior consent.

9. Confidentiality

Both parties agree not to disclose confidential information obtained through the Services without written consent. This obligation survives for 2 years after contract termination.

10. Limitation of Liability

  1. We do not guarantee specific outcomes or results from the Services.
  2. We are not liable for damages caused by force majeure, system outages, third-party attacks, or other events beyond our control.
  3. Except in cases of willful misconduct or gross negligence, our total liability is limited to the amount paid by the Client for the most recent month of service.

11. Service Modifications

We may modify, suspend, or terminate Services with prior notice. In urgent cases, notice may be given after the fact. Reasons include system maintenance, force majeure, or other circumstances we reasonably determine necessary.

12. Amendments

We may amend these Terms for legal, operational, or other reasonable grounds. Amended Terms take effect upon publication on this website. We will endeavor to notify Clients in advance of material changes.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Saitama District Court as the court of first instance.

14. Contact

For inquiries regarding these Terms:
NEXUS AI PLATFORM
Email: info@nexus-global-ai.com
Contact Form